Securus Technologies was in May 2016, accredited by the Better Business Bureau receiving the highest rating, A+. The firm accreditation has come following a series of hard work and corporation with Better Business Bureau. Working in conjunction with the Better Business Bureau in Texas was the reason behind receiving formal accreditation regarding what they say and print.
Better Business Bureau has established some standards that a firm should meet to be accredited. The standards include; building trust through establishing and maintaining a positive market track record, adherence to the standard advertisement and selling requirements, and honestly, represent products and services.
Moreover, the firm should be transparent regarding the location, nature and ownership of the business as well as ability to abide by all written and verbal agreements. Ability to quickly and professionally address marketplace disputes and ensuring integrity in all marketplace dealing and transactions are other considerations that BBB consider in their accreditation procedures.
Securus technologies established a 220 seat domestic call center in an effort to improve their customer services. This measure enabled the company to reach over 25 million customers enabling it to have more control over how customer services are handled. This gave the firm a major boost in implementing the BBB accreditation standards. Securus Technologies has also trained its representatives to ensure that they meet the BBB standards.
The organization responds to over 2.5 million calls per month with a 99% first-call resolution rate. The company has a customer satisfaction score of 4.3 out of 5. With these excellent standards in place, the firm deserved getting the Better Business Bureau. The accreditation means that Securus Technologies is the biggest in the industry, beating competitors who earlier bragged to have the accreditation. Headquartered in Dallas, Texas, the firm, which serves over 3,450 public safety, Law enforcement and correction centers, now stands a better chance to win more clients in the inmate communication industry.